Masonic Jewellery | About www.masonic-jewellery.co.uk

About Us
All Correspondence, Product Returns / Refunds / Exchanges:
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Masonic-Jewellery.co.uk
Cairn House (Dept D W)
Suite 985, 228 Ayr Rd
Newton Mearns
Glasgow G77 6UY (no public access)
Tel: 0141 639 7090

A Direct Watch Site
Company Registration Number: 144485
Founded 20th May 1993
VAT Registration Number: 624 1546 59
Directors: B Alexander, S Alexander

We send confirmation of orders by e-mail:
Please sure to set your spam filters to allow email from the domain:
www.masonic-jewellery.co.uk

We conform with the Waste Electrical and Electronic Equipment (WEEE) Regulations

Delivery:

Goods will normally be dispatched with 72 hours of the date we receive the order but please allow up to 21 days.
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If the goods ordered are not available, we will contact the buyer immediately to inform them and ask if they wish us to put the item/s on back-order or if they wish to cancel the order.

Payment methods:

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Payment Options

We accept Mastercard, Visa, JCB, Maestro, Switch & Delta credit and debit cards.
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UK Customers only:
We do not accept cheques. However, if you have a cheque book the Switch or Maestro logo will probably be shown on your cheque guarantee card. We accept this payment method.

Customer
services
telephone:

Within the UK: 0141 639 7090 International: ++44 141 639 7090
Available during UK working hours: 09:30 - 17:00. Calls charged at standard rates

Right to cancel:

We offer a 90 day money back guarantee on all products.
This does not affect your statutory rights.

Complaints:

Our company endeavours to respond to complaints within five working days. In the unlikely event you wish to complain. please click here

Guarantees:

All products are supplied with manufacturers one year guarantee and our own 90 day money back guarantee. more details

To send a package
to us:

If sending a package to us:
Please be sure to obtain a receipt from your post office, as we cannot take any responsibility for the goods before we receive them. .
When you place your order, you will receive confirmation by return e-mail. This will have an Order ID number. Please make sure that you quote and enclose this Order ID number with the item you are sending to us. Please also ensure that you do not send the presentation box. (just wrap the item in a little bubble wrap.)

*** If sending from overseas by a carrier eg UPS, FedEx etc, please ensure you tick the box marked "Sender Pays" as we will not accept any packages where duty or shipping charges must be paid. .

All items should be sent to: Cairn House, Suite 985, 228 Ayr Rd, Newton Mearns, Glasgow, G77 6UY, Scotland, UK. (no public access)

Security

Your personal and credit card details are collected on a SECURE server. This is the person responsible for security matters: Brian Alexander

Secure Payment Facility